Gaiam TV Support

We're here to help make your Gaiam TV experience a pleasant one. If you’re having an issue, please let us know. If you're loving your Gaiam TV experience, we'd like to hear about that, too.

Support Topics

About Us

Getting Started

Common Solutions

Community

Popular Devices

Device Setup

Technical Help

My Account

Billing

More Help

Need more help? We're here to talk.

Call 866-284-8058
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1-866-284-8058

Mon - Fri 10am - 7pm ET

FAQ'S

About Us

Who/What is Gaiam TV?

We are on a journey, both individually and collectively, seeking to reach humanity’s highest potential. We come from a variety of backgrounds and life experiences, and the journey means something different to each of us. At Gaiam TV, we strive to deliver content that resonates with the many paths we take.

With our vast video and article library, we provide you with unlimited opportunities to empower yourself with knowledge, awareness and a choice in media. Our content is designed to create an open-minded dialogue and a welcoming space to explore your mind, body and soul.

How much does a Gaiam TV subscription cost?

A subscription to Gaiam TV costs $9.95 per month and gives you unlimited access to our entire library of videos and articles.

What type of content can I watch?

Gaiam TV offers a wide variety of groundbreaking videos and articles, and is categorized into five channels:

My Yoga
Expand your yoga practice with the latest in yoga, Pilates, fitness and meditation.
Health & Longevity
Take charge of your health with the latest in alternative medicine, holistic healing and longevity practices.
Spiritual Growth
Find the tools to help manifest real-life changes through personal development, spirituality and self-improvement.
Seeking Truth
Explore an alternative to mainstream media with programming on metaphysics, ancient wisdom, the paranormal and more.
Films & Series
Discover hard-to-find independent films,inspirational shorts, nature and cultural documentaries, and feel-good films.

Getting Started

I'm a previous My Yoga Online member, how do I get started?
For My Yoga Online specific information about logging in, usernames, navigation and favorites, please visit the My Yoga Online specific support page at GaiamTV.com/my-yoga/help.
How do I edit my profile or profile photo?

Add some personality and tell other members about yourself with personal profiles. All profile information can be edited under the Preferences tab of the My Account area. Below we'll walk through how to update your profile photo, location, and bio along with other profile settings.

Edit Profile
You can update your location and bio information in the Profile section of the Preferences tab. You can add anything as your location; whether you’re located in Louisville, CO like Gaiam TV, or in a state of being like the peak of Samsara.
Profile Photo
On your personal homepage, click the profile image with Upload Your Photo or navigate to the Account section of the Preferences tab to upload your favorite photo. Use something that shows your personality and your role in the community.
Privacy Settings
Select whether or not to share your profile information with other Gaiam TV members under the Profile section of the Preferences tab. Simply check the box for set my profile to private and save changes. A public profile will only be shown to members who have logged in. Share, collaborate and comment to increase your knowledge and be a part of the community.
Can I make my profile private?

Yes, visit My Account, at the bottom of the Profile section of the Preferences tab and select whether or not to share your profile information with other Gaiam TV members. Simply check the box for set my profile to private and save changes.

Consider sharing your personal story and journey with the member community by making your public profile. Share, collaborate and comment with your fellow members and our teachers, instructors and hosts to keep the conversation going.

What does a “public” profile mean?
If you choose to have a public profile, only logged-in members will be able to see your profile information. Share, collaborate and comment to increase your knowledge and be an active part of the community. Non-members will NOT be able to view your profile.
I’m getting too many emails; how do I select what emails I want?
Visit the Email Preferences page and enter your email address, or from any of our emails, simply select Email Preferences in the footer. Select the channels from which you'd like to receive emails in order to enhance your personal journey.
Do videos have closed captioning?

Our standard player Adobe Flash player, supports limited use of closed captioning on PC/Mac.

A portion of our library, which includes most of our original programing, select films, documentaries and shorts, is currently close captioned and we are working to extend this feature to our entire library.

The CC button will be visible inside the player once a video has started playing. Click the CC button to turn on close captioning when available.

NOTE: This button will ONLY appear when closed captioning is available.

How can I save videos to watch later? How do I use My Playlist?
Saving to Playlist
To save videos you want to watch later, use the My Playlist feature. To save to your My Playlist section, you will need to be logged in to your account. On video pages, click Add to Playlist to watch later.
Editing Playlist

To view and edit the My Playlist section, click the My Playlist icon in your personal sidebar on the left side of any page.

Reorder

Click and drag the Position Icon to reorder videos in your playlist. After saving changes, the new order will be applied for your future viewing.

Remove

The Remove from Playlist button lets you remove a video from your playlist.

How can I learn about new videos each week?
Following
Follow any category or show to be notified of new videos in your personal Notifications feed. To follow, simply click the Follow button on a category or original show page.
Email Preferences
Stay up to date with new content in a specific channel by editing your Email Preferences. From any of our emails, simply select Email Preferences in the footer. Select which channels you’d like to receive email notifications when new or featured videos are available.
Social
Stay up-to-date on all things Gaiam TV by following our Facebook, Instagram, Pinterest and Twitter. For updates specific to the My Yoga channel on yoga, Pilates and fitness, follow My Yoga on Facebook, Instagram and Twitter.
How can I engage with the community?
Start with an Introduction
After joining, say hello to your favorite teacher, instructor, show host or author by leaving a comment on their bio page. Tell them a little bit about yourself and why you’re interested in their videos or articles.
Comment Notifications
Comment on any video or show page and engage within the community. Get notified of replies to your comment in your personal Notifications feed and continue the discussion with other members.
What does the left hand sidebar do? What is my Personal Sidebar?

Welcome to your personal Gaiam TV experience. Once you’ve logged in to the site, you will see a Personal Sidebar for quick navigation. This sidebar will follow you down each page as you scroll and give you quick access to your features.

Click on your photo to visit your personal homepage. The Discover section will help you find the latest videos on Gaiam TV. To upload your favorite photo, visit your My Account Preferences.
Click the Notifications icon to see your personal notifications feed. This is where you can see new content from the categories and shows you are following, as well as replies to your comments.
Click the My Playlist icon to quickly access your playlist from anywhere on the site.
Where are my videos?

You now have your own personal area on Gaiam TV; this is area is called your Personal Homepage which includes Discover, Notifications and My Playlist.

This section of your personal homepage is a place to find out about New and Noteworthy, Popular and Recently Added videos in all channels.
In this section, you’ll get notifications of the latest videos from categories and shows you follow along with replies to your comments. Return here frequently to see what’s new in your personal feed.
This section is a place for all the videos that you have selected to watch later. Add videos from anywhere on the site to your playlist. Follow these instructions to learn how to save and edit your playlist. Time to start streaming.
What are Articles?

Our articles are curated by channel and provide additional content to expand your knowledge. You can browse articles by featured, recently added, current discussions and curated collections.

Make sure to update your Email Preferences to stay up to date with each channel’s new videos, articles and announcements.

How do I learn new yoga poses?

The Poses section under the My Yoga channel is a great resource to find and learn essential yoga poses, whether you’re having difficulty with a yoga pose or need pose modifications. Advance your yoga practice and learn new poses by viewing photos, discovering each poses' benefits, step-by-step instructions and modifications. Find what you need easily with pose categories and sorting by the English or Sanskrit names. Namaste, and good luck with your practice.

What are guides?

A guide is a curated actionable experience. These structured tools for members, are online courses in various disciplines. Guides consist of a collection of materials; video and/or written content that allow you to challenge yourself and grow.

How to Participate
Find a guide you’re interested in and get going. Sign up and get started immediately with already-published guides. By signing up, you will be notified with daily emails of that day’s content. For the new monthly guide in a challenge period, you will receive an email when the signup period has ended and the challenge guide starts.
Challenge Period
Each month a new guide will be published. The new guide will have a specific challenge period. Participate during the challenge period to be eligible to win prizes and donations to our Give and Get partners. Make sure to sign up during the registration period to get an email notification when the challenge period begins.
Navigation
Use the bottom menu bar to navigate through guide days and get a sneak peek of upcoming day content.
Challenge Details
By participating in a guide during the challenge period, you are eligible to win prizes and donations provided by our partners. Make sure to be active in the daily discussions, as well as watch and read all videos and articles for that day.
Emails
Register for a guide and receive daily guide emails with that day’s content. Stay up to date with your guides and be inspired in your morning inbox.
Progress

Mark each day as completed on its overview page once you’ve watched the videos, read the articles and participated in the discussion. Marking a guide day as completed will update the guide landing page with your current day.

This will help you keep track of your progress, especially if you are participating in multiple guides. There’s no limit, so learn at your own pace and expand your practice.

Community Discussions
Share guides with your friends on social media and participate together. Challenge your friends to expand their practice and grow with you. Make friends in the daily discussions and learn from the community.
Why can’t I start the guide today?

Each month a new guide is posted. New guides have a pre-registration period and a challenge period. If you sign up during the registration period, you will be notified when the guide challenge period begins.

You can participate in all other guides at any time. Just visit the Guides page under each channel to select a guide and get started today!

Can I start a guide that isn’t in a Challenge Period?
Only the new monthly guide will have an upcoming challenge period. You can participate in all other guides at any time. Just visit the Guides page under each channel to select a guide and get started today!

Common Solutions

Why is my video buffering, skipping or stopping?

The video streaming buffer is determined by your internet connection speed. If you are unsure of what it is, you can check your internet speed here. We recommend an internet connection of 1.5MBps or higher for an optimal experience.

Still having issues? Try the solutions on the video player troubleshooting checklist, jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com; we’re here to help.

Can I put my account on hold?

Yes, we’d be happy to put your account on hold if you’re going out of town or traveling for an extended period of time. Please contact customer support and we will set this up for you.

Following your hold, your subscription will resume billing at the next cycle and your card will be charged.

Community

Why aren’t my comments showing up right away?
We allow all members to comment on videos, articles, or shows. However, if you do not have an active subscription your comments are reviewed by a moderator before being posted to the live site. Comments from current members are posted immediately.
Can I show Gaiam TV videos to a group of people?
We love that you want to share your Gaiam TV experience with like minded individuals. Our videos are meant to be enjoyed by our community. Feel free to share with a small group of friends, such as having others over to join in your yoga practice. Please refer to our Terms of Use for details and restrictions.
Who are these people in the People section?

In the People section, you can learn about teachers, instructors, hosts, experts or guests in each channel. Get to know them, their background and bios, as well as see a list of their videos on Gaiam TV.

Feel free to say hello, ask them a question or let them know how much you like their videos. Our teachers, instructors, and guests are here to pass their knowledge to the Gaiam TV community and would love to interact with you directly.

Can I view videos internationally?

The majority of our videos are available around the world for your enjoyment. Look for the globe icon on the video page to determine the viewing rights for that specific video.

Still having issues? Try the solutions on the video player troubleshooting checklist, jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com; we’re here to help.

Are there rules for communicating on Gaiam TV?

Your participation in the community is important to foster open discussion and expression. With this in mind, our community has a set of guidelines for commenting and participating.

Report undesirable content or spam
Notify us if you feel uncomfortable or see spam from other members. We reserve the right to remove content, in whole or part, that violates our Community Guidelines.

Popular Devices

Can I stream videos on my device?

Gaiam TV supports a variety of devices from Roku, PS3 and Amazon FireTV to Android Tablets and iPads. Check out our streaming devices to view the full list of our apps for smart TVs and portable devices. We are always adding new devices, so if you don’t see your device, check back soon. Feel free to contact us and suggest new devices or places where you’d like to be able to stream your videos. Enjoy your videos everywhere you go.

You will need to download or install the Gaiam TV application on your devices. Gaiam TV offers a variety of streaming options; to see the latest streaming devices available and to help with any troubleshooting, visit the streaming devices page.

Roku
Download the Gaiam TV app directly from Roku's Channel Store. We're listed under the Fitness & Outdoors category.
iOS Tablets and Android Tablets
Download the Gaiam TV app from the Apple App Store or Google Play Store; Android 4.0.3 or newer required, not yet optimized for Android Phones. For additional information and requirements, please visit the Gaiam TV devices page.
iOS Phones

Gaiam TV does not currently support a native application on iOS phones. We’re looking into adding this feature in the future. To view videos on your phone, please visit GaiamTV.com on your device and start streaming. If you are having problems playing videos please reload/refresh the page and try again.

We apologize for the inconvenience and will keep you posted as features progress. For the latest list of supported devices, please visit the Gaiam TV devices page.

Android Phones

Gaiam TV does not currently support a native application on Android phones, Gaiam TV is not yet optimized for Chromecast. We’re looking into adding this feature in the future. To view videos on your phone, please visit GaiamTV.com on your device and start streaming.

We apologize for the inconvenience and will keep you posted as features progress. For the latest list of supported devices, please visit the Gaiam TV devices page.

Samsung Smart TVs and Blu-ray players
Download the Gaiam TV app directly from Samsung's App Store. We're listed under Lifestyle category.
Sony Blu-Ray Players
Download the Gaiam TV app directly from Sony's App Store. We're listed under the My Sports Fitness category.

My device question isn't answered here. Can I talk to customer service? Of course! As always, we're here to help. Simply jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com.

What devices can I use to stream videos?
Visit our streaming devices to see the most recent list of supported devices. If you’d like to stream on an unsupported device, please let us know and we will consider adding it to our device list for the future.
What Android devices does the Gaiam TV app support?
Take your videos with you on Android tablets. As long as you are running Android 4.0.3 or newer and have an internet connection, you can stream our videos on your tablet. Unfortunately, the experience is not yet optimized for Android Phones or Chromecast.
Can I stream to my Apple TV?
Get the full in-home studio experience by streaming your practice on a large screen or watch a film from the comfort of your couch with Apple TV and Airplay. Videos can be streamed from any Airplay-enabled device to your Apple TV.
Can I suggest a new app or device?
Have an idea of how to improve an app or device you’d like to use with Gaiam TV? Send your feedback and suggestions to info@gaiamtv.com. We’d love to help improve your experience and enhance your lifestyle.

Device Setup

Android Tablet Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app from the Google Play Store
  • 3.
    Log in with your Gaiam TV account
  • Android 4.0.3+ required
    Amazon Fire TV Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Use Voice or Text Search to find the Gaiam TV app
  • 3.
    Log in with your Gaiam TV account
  • Apple iPad / iPad Mini Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app from the Apple App Store
  • 3.
    Log in with your Gaiam TV account
  • iOS 6.0+ required
    Apple TV Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Navigate to the GaiamTV.com on your device
  • 3.
    Log in with your Gaiam TV account
  • 4.
    Select the Airplay icon to stream from your device to your Apple TV
  • Google Chromecast Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Log in with your Gaiam TV account
  • 3.
    Watch a video on your device
  • 4.
    Select the Chromecast icon to stream from your device to your Chromecast
  • Learn More at Chromecast
    Google TV Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Launch the Chrome Browser and Navigate to gaiamtv.com/app/googletv
  • 3.
    Log in with your Gaiam TV account
  • App Available in the US Only
    If you experience screen resolution issues, please refresh your browser window.
    Google TV Supported Devices
    Kindle Fire HD / Fire HDX Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app from the Amazon App Store
  • 3.
    Log in with your Gaiam TV account
  • Android 4.0.3+ required
    Mobile Browser Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Visit GaiamTV.com on your Mobile Browser
  • 3.
    Log in with your Gaiam TV account
  • Android 4.0.3+ required
    Panasonic TV Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app:
    Apps > Smart Viera Market > Video & Movie > Gaiam TV
  • 3.
    Log in with your Gaiam TV account
  • 2012+ Panasonic Smart TVs
    Supported Panasonic TVs
    Roku Streaming Player Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app:
    Channel Store > Fitness & Outdoors > Gaiam TV
  • 3.
    Log in with your Gaiam TV account
  • Available on all Roku devices
    Samsung TV Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app:
    SmartHub > Lifestyle > Gaiam TV
  • 3.
    Log in with your Gaiam TV account
  • 2013+ Samsung Smart TVs
    Supported Samsung TVs
    Sony Blu-ray Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app:
    Video > My Sports & Fitness > Gaiam TV
  • 3.
    Log in with your Gaiam TV account
  • US Only
    Supported Models: BDP - ( S790, S590, S390, S3100 ), BDP - ( S1200, 3200, 5200, 6200 )
    Supported Sony Players
    Sony Playstation Setup Instructions
  • 1.
    Subscribe to Gaiam TV via our website
  • 2.
    Install the Gaiam TV app from the Playstation Network
  • 3.
    Log in with your Gaiam TV account
  • Available in US, Canada, Mexico, Argentina, Brazil, Chile, Colombia and Peru
    Learn More at Playstation

    Technical Help

    Why is my account blocked?
    Oops! We’re sorry. Sometimes our system will block your account if there have been too many login attempts in a short period of time. You’re in luck; you get to talk to us! Please contact customer service and we will get you back up and running.
    What happened? I can’t load videos at all!
    Oh no!!! That’s not good. Let’s get this fixed ASAP. Please go through the Video Troubleshooting Checklist and if you’re still having issues, give us a Live Chat, call or email at info@gaiamtv.com and we will get things sorted out for you.
    How do I clear my browser history and cache?

    Sorry you’re having issues. Let’s see if clearing the browsing history or clearing the cache will help you get back streaming.

    Still having issues? Try the solutions on the video player troubleshooting checklist, jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com; we’re here to help.

    How do I check to make sure my player is up to date?

    If you are having trouble playing videos, buffering or loading the video page, your player may need to be updated. Please visit the link below to ensure that you have the latest version of the Adobe Flash player.

    Adobe Flash Player

    Still having issues? Try the solutions on the video player troubleshooting checklist, jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com; we’re here to help.

    What are the minimum system requirements for viewing videos?

    We are so excited you’d like to be a member. In order to watch videos on the Gaiam TV Network you will need Adobe Flash player; DRM support is required. We also recommend that your internet connection speed is 1.5MBps or higher. If you’d like to check your speed please click here.

    Still having issues? Try the solutions on the video player troubleshooting checklist, jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com; we’re here to help.

    My Account

    How do I change my account's email address or password?
    Switched email accounts or want to change your password? Under My Account, you can find your Account Preferences. In this area you can edit or change the email address, password, player and profile photo for your account.
    Why did my username change?
    A limited number of My Yoga Online and Gaiam TV members had the same usernames so some usernames had to change. Your username has changed, and you will need to use your email address to log in to the new site. If you find that your username was changed and the new name isn’t something you would like to keep, please, contact customer service and we'll be happy to update your username.
    How do I change my username?
    Decided that “pinkkitty346” isn’t how you want to represent yourself to the community? No problem. Usernames are tied to billing, so we will need to change that for you. Please jump on live chat, give us a call or email and we will get it fixed for you. No judgement, promise.
    How do I log out of my account?
    Don’t leave us for long. You can log out by clicking the cog in the top right of the site and selecting log out. Stay logged in on your personal computer to remain connected for the next time you visit. We hope to see you back soon.
    I forgot my password. How do I access my account?

    Has it been a little while since you logged in, or you just can’t remember that stinking password? Visit the request a new password page to be emailed a new password for future logins.

    Still can’t get your password to work? No problem, contact customer service and we will sort it out for you. Thanks for hanging in there.

    Can I put my account on hold?

    Yes, we’d be happy to put your account on hold if you’re going out of town or traveling for an extended period of time. Please contact customer service and we will set this up for you.

    Following your hold, your subscription will resume billing at the next cycle and your card will be charged.

    Why is my subscription on hold?

    Let’s get you back up and streaming. If you did not request a hold and your account is in a hold status, please contact customer service; we’d be happy to help.

    Payment Processing Errors
    Please submit a new pay method or contact customer service to retry the existing payment method. We apologize for the inconvenience.
    How do I cancel my subscription?

    Why, oh why, would you want to leave? Seriously, please contact customer service and let us know if you are having issues or there is some area where we are not meeting your expectations.

    If you’ve decided you still want to cancel, that is fine; we are sorry we haven’t lived up our promise. You can cancel by going to your My Account section and clicking on the Cancel Subscription button in the right-hand column. Please use the survey to tell us how we can improve in the future, and thank you for being a member. We are sad to see you go.

    Billing

    How do I change my monthly billing date?
    We’d be happy to help you get that adjusted. Please contact our customer service and we can take care of that for you.
    How do I update or change my payment card?

    Whether you need to add a new card, change your billing address or delete an old card, editing your billing information is simple and easy.

    Add/Edit Payment Method
    Visit the Overview tab of your My Account area to view your current payment method. From the bottom of the left-column, you can “Add a New Payment Method” or “Edit Current Payment Method.” You can also Add/Edit from the Payment Methods section of your Billing tab. After updating your information please try logging out and logging back in.
    Change Payment Method
    If multiple payment methods are available, you will also see a drop-down on the Overview tab of the My Account area. Select your desired payment method from the drop down and select save to change which card will be billed for your subscription.
    Remove Payment Method
    To remove a payment method, please visit the Payment Methods section of your Billing tab. You will see a table with your payment methods listed. The far right column will allow you to Edit or Remove a card in the list.
    Payment Method Refused
    Feel free to use a different card online. Or if your card was declined and you have resolved the issue with your credit card company, please contact customer service directly and we will help you resolve the issue.
    Re-activating an Account
    If your account is on hold due to a payment processing error, please submit a new pay method in order to regain access to your account. Or, if you prefer, contact customer service in order to resubmit the existing pay method.

    NOTE: When adding a new payment method, we often validate the card to confirm it is real. Don’t worry, you might see a charge, but no money will be taken from your account until an actual monthly fee is due.

    Still having issues? Jump on Live Chat, give us a call or shoot us an email at info@gaiamtv.com; we’re here to help.

    Once I’ve completed my free trial, when will my monthly billing start?

    We're so excited you love our community and want to become a member. At the completion of your free trial, you will become a paying member and your first monthly billing will start on the following day. That date will be become your monthly billing date for the life of your membership. To change your monthly billing date please contact customer service.

    If you decide to cancel during your free trial you will not be billed upon its completion.

    Please let us know if there is anything we can do to convince you to stay; feedback and suggestions are welcome. Please contact customer service.

    Why is my payment method validated prior to beginning a free trial?
    When adding a new payment method, we often validate the card to confirm it is real. Don’t worry, you might see a charge, but no money will be actually be taken from your account until your monthly fee is due.
    Can I use a debit or prepaid credit card?
    The forms of payment we accept include debit and credit cards for monthly payment.

    More Help

    How do I contact customer service?

    We’re sorry you couldn’t find what you needed in the FAQs. If you’d like to chat about your problems, please visit our Live Chat feature, when available. We may be able to help you right at this moment.

    If we can help you in any additional way, please give us a call at 1-866-284-8058, or send us a note via email to info@gaiamtv.com. We will be waiting for your call from 7 am – 7 pm MST Monday - Friday. If we’re engaged with other customers or unable to make it to the phone, we will happily get in touch with you as soon as we return.

    NOTE: In order to best help you, please have the owner of the account contact our customer service. It’s easiest to get your account back to serenity if we speak to the primary owner.

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